What is a customer (or guest)

3dec/112

What is a customer (or guest)

A very nice quote to put on the wall somewhere in your backstage. And yes, ofcourse you'll change the word customer in guest !

A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so

Mahatma Ghandi (in a speech in South Africa in 1890)

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Caveman
december 6th, 2011 - 08:51

Thanks for the inspiration. I am going to write that down on a piece of paper and stick it next to my register as a reminder not to hate my customers so much!

( REPLY )
CrazyWaiter
juni 25th, 2012 - 21:33

In Dutch:”Een gast is de belangrijkste bezoeker van onze zaak. Hij is niet van ons afhankelijk. Wij zijn afhankelijk van hem. Hij verstoort ons werk niet. Hij is het doel van ons werk. Hij is geen buitenstaander van ons werk. Hij is een deel ervan. Wij doen hem geen plezier door hem van dienst te zijn. Hij doet ons een plezier door ons de gelegenheid te geven hem van dienst te kunnen zijn.”

( REPLY )

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