Of course you all know already my ServQual knowledgebase and read the posts with the results of scientific research, but you can even get smarter with this very interesting free e-learning course of one of *the* hotelschools in the world: Cornell School of Hotel Administration.
Encompassing hotels & resorts, restaurants, airlines, and numerous related sectors, hospitality is everywhere. This makes hospitality management a red-hot opportunity for those with the desire, ambition, and keen interest in the business of service to make a career of it.
See this page to find all the information and a link to the e-course starting at February 4, 2015!
