Who said that nothing has been researched about Service Quality? Crazy Waiter’s Service Quality knowledge base contains the references and summaries of more than 250 studies about this wonderfull subject. There are also articles about tipping and other hospitality related subjects. Click here to go the the Crazy Waiter’s Service Quality knowledge base !
Someday there might be a imaginary PhD thesis written by the CrazyWaiter. Let’s start with a presentation!
Later an story about my opinions, visions and truth on this subject, but you can start with the Service Pyramid, the Alter Ego eg. Mission, vision and values of the CrazyWaiter and the numerous posts in this category
Click here to go the the Crazy Waiter’s Service Quality knowledge base !