Who said that nothing has been researched about Service Quality? Crazy Waiter's Service Quality knowledge base contains the references and summaries of more than 250 studies about this wonderfull subject. There are also articles about tipping and other hospitality related subjects.
Someday there might be a imaginary PhD thesis written by the CrazyWaiter. Later an story about my opinions, visions and truth on this subject.
Click here to go the the Crazy Waiter's Service Quality knowledge base !