Service Pyramid

As a waiter, you have different roles. They can be seen in the service pyramid below.

The different phases are:

  1. Process In this phase you have to concentrate on the primary process. Taking the orders, bringing the orders, paying and saying goodbye. Your guests will hardly be satisfied because you couldn’t (or didn’t want to) pay a lot of attention to them
  2. Perfection You are able to come to the table several times, do your job well (and do some up-selling) and satisfy the guest.
  3. Passion You have time and are willing to take the time to show your passion for the job, for an extra smile, some chat and making your guestshappy. In this phase you can be the Crazy Waiter!

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