Broken illusions

After almost 20 years of hard work in the restaurant business, I have the illusion that I understand mankind a little bit more. But that illusion can be thrown away when I think of some guests in the past…

  • People who pay 50 euro for only some shrimps, potato smileys or spaghetti. Or asking for only an omelet. Vive the kitchen food mark up
  • People who drink coke when eating the most luxury meals.
  • People who get impatient when you can’t take their order when there are four tables entering in your station.
  • People  who are acting in a very arrogant, unpleasant way and take you for the biggest dumb-ass in the world when they don’t understand your way of speaking their language (with an accent, I admit). Pfff, learn six languages yourself !
  • The lady who was very pissed when I asked for her vouchers before eating when she was there with her guests. (“you think that I’m a thief?”). Standard procedure lady…
  • The man who was threatening me in a way that my colleagues called almost the security. What did I wrong? I was very unpolite to his son. I asked his son to wait a second for his coke because I was serving his mother. Ladies and older poeple first, isn’t it?

But don’t worry, all my other guests are very cute, beautiful, friendly and comprehensive. But sometimes….

(Foto:  Waiter – B1 by h.koppdelaney / CC BY-ND 2.0)

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The reach of a restaurant: Thomas Keller at TEDxEast

As an owner of several successful restaurants, Thomas Keller delighted the audience by sharing the key to running successful restaurants and bakeries. From the extraordinary relationships he builds with individuals across the country who provide him with the highest quality of ingredients to the way in which he fosters an environment for exemplary execution, he has designed a formula for success. He believes that what is most important is to create a memorable experience for diners. Thomas Keller owns eight restaurants and two bakeries including, The French Laundry, Bouchon and Bouchon bakery.

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Be careful

Be careful with your thoughts, for they become your words.
Be careful with your words, for they become your actions.
Be careful with your actions, for they become your habits.
Be careful with your habits, for they become your character.
Be careful with your character, for it becomes your destiny.

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Jan Gunnarsson – “Hostmanship: the art of making people feel welcome”

Jan Gunnarsson explains everything about hostmanship at TEDxMaastricht. Not only in hospitality but also in hospitals for example. By the way, some waiters (no names this time, you know who you are) could learn a lot of the loving care and empathy of nurses and other heroes in the hospitals! His book is also very nice to read (review)

“Jan Gunnarsson is a hospitality industry veteran from Sweden who exhibits a refreshing take upon customer service and leadership. Jan believes customer experience is not in the first place about strategies and tactics but about the attitude we bring. Jan talks about how the heart of a business is an attitude of yourself. Hostmanship is the book he wrote with Olle Blohm. Hostmanship really is about giving. It’s about sharing a part of yourself and your knowledge. Jan inspires us by the simple belief that we should never be forgetting that people who have contacted you are an extension of yourself. It is about understanding that, in that moment, you are an important part of her life. Not only because you have the answer to her question, but you are also the person she has chosen to turn to. Jan Gunnarsson will give us a completely new view upon care and upon service in healthcare.”

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Shadow Puppets with your hands

Always nice to know some shadow puppets you can make with your hands to amuse your (little) guests 🙂
According to the original caption, the various examples of hand shadow puppetry shown in this picture can be reproduced to cast on a wall the silhouettes of the following animals: a reindeer, a chamois, a ewe, a camel, a pig, a goose, a wolf, a goat, an elephant, a hare, a bear, an ox, a dog, a butterfly and an ass.

This picture was taken from the Dictionnaire encyclopédique Trousset, also known as the Trousset encyclopedia, Paris, 1886 – 1891 and found here.

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