It’s 15th of august and it’s raining here near Paris. Somebody has a nice job in Italy or Spain with plenty of sun? However, here the most famous rain-song, ideal for miming purposes…
One of the big risks in the restaurant industry is gliding. Once I banged my head that hard against a wall that I was almost unconscious. (see also this video.)
Now we have the Executive Wing-Tip from Shoes For Crews. In contradiction to other shoes I have used in the past, they fit fantastic, have a flexible sole, have great cushioning, give support and I’ve never glided any more! I managed to run 200 meter in 50 seconds with it when I forgot my POS-card in my locker 😉 and when I see them in a shop I’d definitely buy one of their shoes for daily use. So I really recommend these shoes!
Edit: I would choose the new Senator, because the little ‘holes’ in the Executive Wing-Tip are difficult to clean.
Edit 2: Apparently they’ve changed supplier because the new shoes are not as good as the old ones in terms of comfort, fit and anti-gliding capacities. So try to fit them first before you buy them
Edit 3: Now I’m working in the event- and partycatering I wish I had this one with a steel toe to protect my toes against falling and rolling tables. Anyone in a good mood? 🙂
Edit 4: They listened to me (ahum…) and have now an Excecutive Wing with a steel nose. But now I don’t work at eventcatering anymore…
NB: The CrazyWaiter is not paid for this message. However, if SFC wants to give a pair of shoes for this testimonial all they need to do is to contact me. 🙂
Edit: safetytrading.nl is a Dutch webshop selling SFC
Guests do not care how much you know, until they know how much you care
via The Rules of Serving: Rule Four « Tips on improving your Tips. This is a very good weblog with a lot of tips and useful information for everybody in the restaurant industry! Here is a list of topics in the past.
Today I’m going to teach a very important lesson. As well for our beloved guests as for my collegues all over the world. How to indicate and see if the guest is ready or not (and want to take some more sidedishes or whatever).
This because I had some pissed of clients who almost scream:’I’m not finished yet’ (and almost slap your hand like teachers did 30 years ago) or complain about the slow service:’It took ages when you took my plate out’ while their fork and knives said otherwise. So print out and put it on the wall at the entrance!
P.S. It’s also possible that the guests puts his plate aside, which may be usual in the USA like this post says at point 2. That’s obvious ofcourse 🙂 Also a pile of plates indicates that somebody is doing something wrong. (and normally it’s not the guest)
Nowadays, as waiter (esp. when working in a buffetrestaurant like me) you don’t do a lot of preparations at the table. However, one that I like to do when I have time is making the classic vinaigrette for the salad. It’s easy, you can make some show and above all delicious! Gordon explains how to do it…
Read also this highly informative weblogpost about Olive Oil and Balsemic vinegar!
Yes, of course I’m not happy with the fact that The Netherlands didn’t win the World Championship this year. But the pain is softened when seeing them (or us :)) loosing on your holiday near beautiful Spanish girls in La Tana dell’Orso, a popular bar for foreign students in the fantastic city Perugia, Italy. Especially when they teach me a song which will give me a lot of fun with my Spanish guests. And the cup??? In dos mil catorce there’s a new chance!
We are used to work a lot with people, so we are very good in reading them, since most communication is non verbal. Great fun is to play the mentalist. The CrazyWaiter Knows Everything! In fact you use some tricks.
The most important is cold reading. Without prior knowledge of a person, a practiced cold reader can still quickly obtain a great deal of information about the subject by analyzing the person’s body language, age, clothing or fashion, hairstyle, gender, sexual orientation, religion, race or ethnicity, level of education, manner of speech, place of origin, etc. Also a knowledge of psychology (motives) and yourself are important for this. Who knows himself, knows the world!
Cold readers commonly employ high probability guesses about the subject, quickly picking up on signals from their subjects as to whether their guesses are in the right direction or not, and then emphasizing and reinforcing any chance connections the subjects acknowledge while quickly moving on from missed guesses.
Another technique widely used is shotgunning. This technique is named after a shotgun, as it fires a cluster of small projectiles in the hope that one or more of the shots will strike the target. Everybody has a relative who has diabetes. All the Spanish girls are called “Anna“, “Martha” or “Carmen” and if the mother says it’s her, you say:”I knew there was a Carmen here”
When you hear people talking about something in another place (eg the buffet) you can refer to this. “I see that your grandmamma is called Annabella“. Ofcourse you play with it by saying. “I see a lot of A’s” etc. This is called hot reading.
Also you can make use of the The Forer effect. You say something that looks specific for the person, but in fact it is general enough to apply to a lot of people. It helps when you use mainly positively things like “You have a great need for other people to like and admire you. You have a tendency to be critical of yourself”
The last common technique is the rainbow ruse. This is a crafted statement which simultaneously awards the subject with a specific personality trait, as well as the opposite of that trait. With such a phrase, a cold reader can “cover all possibilities” and appear to have made an accurate deduction in the mind of the subject, despite the fact that a rainbow ruse statement is vague and contradictory. An example is “Most of the time you are positive and cheerful, but there has been a time in the past when you were very upset.”
Have fun!!! I see a waiter that is going to predict some nice things about his guests in his next shift…. 🙂
People may not remember exactly what you did, or what you said, but they will always remember how you made them feel
Today I ate with my collegues in another partnerhotel. While walking to our privatized area, a young girl was waving to me. “You work at x, don’t you”, her mother said. “Yes I do, why?”. The girl answered:”You draw a drawing for me. It’s now hanging in my bedroom to remember that nice evening.” 🙂 #the-fantastic-side-of-my-job
As CrazyWaiter we’re always looking for great happy feel good music in all possible languages and this is certainly one of those songs. It comes from Venezuela and is sung by Payasitas Nifu Nifa (wiki) in the eighties of the last century. On their Youtube channel are more songs of them.
Sometimes even the Crazy Waiter is speechless. Some weeks ago I was talking to a couple of kids between the two restaurants in the hotel where I work. We had a lot of fun with joking, dancing etc. At a certain moment the mother came to take the kids for their dessert. It was a very friendly and beautiful lady in my age. “Mamma, mamma, we found a nice prince for you”, her son said. “So you want me to leave your father for this man?”. “Yeah, that would be great….” 🙂
I will tell you one of my secrets of being an above-average-waiter. The secret word is proactivity, anticipating on (un)expected situations. The biggest fun is when your guest doesn’t expect this.
Some time ago I had a family with a girl who had an allergy of gluten. It was her birthday so we woud celebrate it with some music and all the waiters clapping etc. In all the cakes we have there are gluten, so the family was thinking about cancelling the cake. However they ordered it because of the little ceremony we perform.
In the kitchen I got suddenly a image of everyone eating the cake but the birthdaygirl who was looking sad to everybody eating her cake. So I managed to bring the cake and a fruitsalad for the girl. Needless to say that the family was very happy with this!
Note to ourself:
We CrazyWaiters don’t discriminate, the only thing important for us is:
- 1. The guest has fun, enjoys his food and the service
- 2. Treats the waiter and other staff with respect
- 3. Pays his bill
And the rest… is not important!
I worked a lot as freelance waiter for events, so the next list is very recognizable!
I’m an event manager so…
- I have unlimited resources at my disposal.
- I always keep at least 10 meeting rooms under my desk.
- I can make any of my rooms larger or smaller, depending on your program needs. I will naturally remove any supporting pillars from your meeting space and will install windows in every room as needed. Unfortunately the ‘ocean view’ is not scheduled to arrive until Day Two of the program for which I sincerely apologise; however, I will move the convention centre two feet to the left to accommodate your request by the end of Day One, although I realize the event is only next week.
- I can only throw myself on your mercy and grovel at your feet; I completely agree that it is inconceivable that we should have any other groups booked into the hotel during our event. And the additional breakout rooms you asked for this morning for tomorrow’s conference will be added to the hotel by the end of today.
- Naturally it will be no problem to turn the plenary session for 200 (classroom style) into a hollow square for 300 with rear screen projection, simultaneous Japanese translation and satellite hook-up during the 15-minute coffee break.
- Unfortunately, due to space constraints, and the fact that the final program bears no resemblance whatsoever to the initial program that we contracted the space under, I’ll have to suspend the lunch buffet from the ceiling above the plenary session, then suck the gravity out of the ballroom – not a problem. I’ve located the boxes that the sponsors sent last month under their mother’s maiden name to the other hotel down the street, and again I apologise for not having found them sooner.
- In answer to all your questions, it is of course, understood that I am telepathically aware of all your speakers needs and I’ll set up an overhead, LCD panel, dual slide projectors, two screens, laser pointer, podium microphones, two table top microphones, podium knock-out switch, timer and blue M&Ms in each room, which I’ve negotiated at no extra charge, just in case they are needed.
- Additionally it goes without saying that an A/V technician, engineer, baby-sitter and I will be underneath your head table for the duration of your event, in case you need anything else.
- It has been great working with you on this event and every other just like it and I can’t wait for the next one !