Tips for tips is talking about notable guest in the restaurant. (Thanks BTW for the plug for my CWSQKB last time!). Since I work in the flagshiphotel of our resort, they are also passing by in “my” restaurant. In fact there are three groups notable guests
Sometimes they are invited by the company for press events, sometimes they visit the restaurant in their free time with their families. Since I’m not grown up in the country I work and seldom watch television I don’t recognize most of them. My collegues do, I have a feeling of shame when they ask for photos and signatures, especially when they’re there in their freetime. Hey, we’re professionals aren’t we?
And when I recognize them, I try to pretend to do like I don’t know the celebrities, trying to avoid every subject related to their work and give them a service as usual (which is already at a high level, I hope)
- Hot spots of the company
Since I’m working in a large international company, we have a lot of hotspots. Everybody in the local hierarchy is nervous about them, because they can make or break their career. But I think it’s rather hypocrit to show only the good sides and mask the bad ones. For example, once I worked in a restaurant where we had to clean the chairs before the PDG came to visit us. Not remarkable, but we’ve never cleaned them in the four years before!
Also in the light of service quality it is very bad to do things like that: most “errors” are due to systemerrors, and if we take them away just for them, how do you want to give them an impulse to improve the system by not let them see the truth for all the other guests?
- Sick children
Now we’re talking! I work in a place where children with a life threatening disease are invited by the company. Who is the real VIP: somebody who can play well piano or football or a little girl who’ll never see Eyeore again? That donkey reminds me always of her and her little sister. For me they are the real Very Important Persons and they are always getting a service like that.
By the way, I also do volunteery work for Make A Wish. Look for your local chapter and see what you can do for them. For me it’s very useful time spent.