Notable guests

Tips for tips  is talking about notable guest in the restaurant. (Thanks BTW for the plug for my CWSQKB last time!). Since I work in the flagshiphotel of our resort, they are also passing by in “my” restaurant. In fact there are three groups notable guests

  • Celebrities
    Sometimes they are invited by the company for press events, sometimes they visit the restaurant in their free time with their families. Since I’m not grown up in the country I work and seldom watch television I don’t recognize most of them. My collegues do, I have a feeling of  shame when they ask for photos and signatures, especially when they’re there in their freetime. Hey, we’re professionals aren’t we?
    And when I recognize them, I try to pretend to do like I don’t know the celebrities, trying to avoid every subject related to their work and give them a service as usual (which is already at a high level, I hope)
  • Hot spots of the company
    Since I’m working in a large international company, we have a lot of hotspots. Everybody in the local hierarchy is nervous about them, because they can make or break their career. But I think it’s rather hypocrit to show only the good sides and mask the bad ones. For example, once I worked in a restaurant where we had to clean the chairs before the PDG came to visit us. Not remarkable, but we’ve never cleaned them in the four years before!
    Also in the light of service quality it is very bad to do things like that: most “errors” are due to systemerrors, and if we take them away just for them, how do you want to give them an impulse to improve the system by not let them see the truth for all the other guests?
  • Sick children
    Now we’re talking! I work in a place where children with a life threatening disease are invited by the company. Who is the real VIP:  somebody who can play well piano or football or a little girl who’ll never see Eyeore again? That donkey reminds me always of her and her little sister. For me they are the real Very Important Persons and they are always getting a service like that.
    By the way, I also do volunteery work for Make A Wish. Look for your local chapter and see what you can do for them. For me it’s very useful time spent.

(Foto by George Biard, 2007, published under CC BY SA 3.0. The persons on the photo are for illustrational use only and don’t relate directly to the (first part) of the post)

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One thought on “Notable guests

  1. I worked in a high end retail establishment while in college and I think that the “stars” appreciated when we didn’t fawn all over them or ask for a pic or autograph. I was like you – totally non plussed. Everyone puts their pants on the same – one leg at at a time – as the saying goes. I see nothing special in it.

    Now the Make a Wish children would melt my heart in a second and I would be fawning – but just to make sure they felt like a super star – and all their needs and wishes were met. Holding back tears would be my hardest task tho’.

    Thanks for the link – I didn’t know other areas had local chapters.

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