Hospitality can't be learnt with some tips and tricks. But of course they exist! I'll share mine!

• When somebody cries:  give him or her without asking a glass of water. For the simple reason that when you drink you're not able to cry. Besides it removes the helpless feeling of the other guests. A crying kid can be get silent with a lolly.
• Take always good care for elderly and children. When they are happy everybody is happy
• Where people shake hands (weddings, condolences) : place a jug of water (and glasses of course) and little (wet) towels to clean the hands..
• Give artists always water and glasses. They appreciate it a lot
• Walking with the guests to show the way to for example the toilet is very kind. You're not working in the supermarket!
• If you bring empty glasses (for e.g. beer) turn them upside down on your tray to exit the little bit of water in the glasses.
• When people order mineral water, ask if they want ice in it or serve it separate. Never in the glasses (you don't mix pure water with tap-water)
• Reading a lot of reviews on the internet and magazines.
• The etiquette dictates the rules, the situation the exceptions
• Even saying the word welcome make the guest feeling at ease

(Foto by Swamibu / CC BY NC 2.0)

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