What is a customer (or guest)
A very nice quote to put on the wall somewhere in your backstage. And yes, ofcourse you'll change the word customer in guest !
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so
Mahatma Ghandi (in a speech in South Africa in 1890)
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The true meaning of life
"We are visitors on this planet. We are here for one hundred years at the very most. During that period we must try to do something good, something useful, with our lives. if you contribute to other people's happiness, you will find the true meaning of life."
— H.H. The 14th Dalai Lama
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Shakespeare and co.
A very nice quote in the Parisien English-bookshop Shakespeare and company. This is a pretty famous English bookshop near the Notre Dame in Paris. See these photos to get an impression.
The inscription at the top of the stairs is a welcome sign at the gates of heaven. Heaven in this case is the Tumbleweed Hotel, the upper floors of the shop, where chances are the vagabonds you meet will be tumbleweeds and wanderers will be angels. (*) In former days writers could spend the night at this upper floor in exchange for some help in the shop. Other obligations were making up your own bed and read a book a day! (*) A very special kind of hospitality, isn't it?
So be extra nice next time when you serve a guest you don't know, it might be an angel!
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If you want…
If u want love, give love,, if u want friends, be friendly,, if u want money, give service
(via)
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Honesty pays…
Integrity is what you do when no one is looking
This young lady named Kelsey Ricks found 5,000 dollar and did the necessary to give it back to the owner. The only right decision ! Her highest boss thought the same and wrote her a personal note with a check to pay her study. Karma can be very sweet!
(via Marriot on the move)
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Eye contact
As a good waiter, you don’t just greet the table, you greet each person by making eye contact with them
via Waiting on celebrities « So You Want To Be A Waiter.
I tend to forget that when I'm in the weeds, but this is essential for making everybody comfortable. Just like talking to and making jokes with everybody and not only to those (kids) who talk (a lot) at a table. Also because you want to break the negative spiral (the waiter doesn't talk to me -> You see, I'm not worth it / my sister is more interesting -> I don't talk to the waiter ) because you won't the only one who tends to talk to the cute little sister instead of the big timid boy.
Thanks SYWTBAW for the reminder! (even thought the subject of his original posts is totally different... about celebs I will post later 
)
Foto by OrangeAcid used under CC2.0
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To know or to care…
Guests do not care how much you know, until they know how much you care
via The Rules of Serving: Rule Four « Tips on improving your Tips. This is a very good weblog with a lot of tips and useful information for everybody in the restaurant industry! Here is a list of topics in the past.
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(extra)ordinary
The difference between ordinary and extraordinary is that little extra.
Jimmy Johnson
Important!
Note to ourself:
We CrazyWaiters don't discriminate, the only thing important for us is:
- 1. The guest has fun, enjoys his food and the service
- 2. Treats the waiter and other staff with respect
- 3. Pays his bill
And the rest... is not important!
Excellence
Excellence is an act won by training and habituation.
We do not act rightly because we have virtue or excellence,
but rather we have those because we have acted rightly.
We are what we repeatedly do.
Excellence then, is not an act, but a habit.
Aristotle
(via).
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