Be careful with your thoughts, for they become your words.
Be careful with your words, for they become your actions.
Be careful with your actions, for they become your habits.
Be careful with your habits, for they become your character.
Be careful with your character, for it becomes your destiny.
A very nice quote to put on the wall somewhere in your backstage. And yes, ofcourse you’ll change the word customer in guest !
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so
Mahatma Ghandi (in a speech in South Africa in 1890)
The inscription at the top of the stairs is a welcome sign at the gates of heaven. Heaven in this case is the Tumbleweed Hotel, the upper floors of the shop, where chances are the vagabonds you meet will be tumbleweeds and wanderers will be angels. (*) In former days writers could spend the night at this upper floor in exchange for some help in the shop. Other obligations were making up your own bed and read a book a day! (*) A very special kind of hospitality, isn’t it?
So be extra nice next time when you serve a guest you don’t know, it might be an angel!
Integrity is what you do when no one is looking
This young lady named Kelsey Ricks found 5,000 dollar and did the necessary to give it back to the owner. The only right decision ! Her highest boss thought the same and wrote her a personal note with a check to pay her study. Karma can be very sweet!
(via Marriot on the move)
As a good waiter, you don’t just greet the table, you greet each person by making eye contact with them
I tend to forget that when I’m in the weeds, but this is essential for making everybody comfortable. Just like talking to and making jokes with everybody and not only to those (kids) who talk (a lot) at a table. Also because you want to break the negative spiral (the waiter doesn’t talk to me -> You see, I’m not worth it / my sister is more interesting -> I don’t talk to the waiter ) because you won’t the only one who tends to talk to the cute little sister instead of the big timid boy.
Thanks SYWTBAW for the reminder! (even thought the subject of his original posts is totally different… about celebs I will post later ;))
Guests do not care how much you know, until they know how much you care
via The Rules of Serving: Rule Four « Tips on improving your Tips. This is a very good weblog with a lot of tips and useful information for everybody in the restaurant industry! Here is a list of topics in the past.
Note to ourself:
We CrazyWaiters don’t discriminate, the only thing important for us is:
- 1. The guest has fun, enjoys his food and the service
- 2. Treats the waiter and other staff with respect
- 3. Pays his bill
And the rest… is not important!
Commodities are fungible, goods tangible, services intangible, and experiences are memorable
The main principle is that experiences are personal and individualized
This quote from The Experience Economy gives exact what it’s all about! We as crazy waiters want to give the client something they remember by doing that what the table wants (or doesn’t want). Of course it’s not about us but we definitely make part of it.
I serve a lot of young families. One I realized that life, time and statistics will do there work. In ten years 30% of the parents may be divorced. 10% of the families have to deal with serious illnesses. Every family will have his problems and cicatrices. But hopefully that unforgettable holiday will always be remembered with those amazing evenings in the hotelrestaurant. We are part of it. And we can make it or break it!
The article is a must-read! (via marcomboekrecensies.com in Dutch).