Simple Truths of Service
Remarkable CrazyWaiter
Your CrazyWaiter is one of the 60 persons (out of >5.000 people with guest contacts) who are cited the most by guests as remarkable employee!
Guests of the hotels can leave a ticket with the name of a remarkable employee and apparently I deserved to be honoured. (little scret: the one with the biggest smile:)) Not bad of course for somebody without any official education in the hotellerie or whatever. I'm really content with it and hope to continue and improve at this way!
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CrazyWaiter Tips and Tricks! (part 1)
Hospitality can't be learnt with some tips and tricks. But of course they exist! I'll share mine!
- When somebody cries: give him or her without asking a glass of water. For the simple reason that when you drink you're not able to cry. Besides it removes the helpless feeling of the other guests. A crying kid can be get silent with a lolly.
- Take always good care for elderly and children. When they are happy everybody is happy
- Where people shake hands (weddings, condolences) : place a jug of water (and glasses of course) and little (wet) towels to clean the hands..
- Give artists always water and glasses. They appreciate it a lot
- Walking with the guests to show the way to for example the toilet is very kind. You're not working in the supermarket!
- If you bring empty glasses (for e.g. beer) turn them upside down on your tray to exit the little bit of water in the glasses.
- When people order mineral water, ask if they want ice in it or serve it separate. Never in the glasses (you don't mix pure water with tap-water)
- Reading a lot of reviews on the internet and magazines.
- The etiquette dictates the rules, the situation the exceptions
- Even saying the word welcome make the guest feeling at ease
(Foto by Swamibu / CC BY NC 2.0)
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Excellence
Excellence is an act won by training and habituation.
We do not act rightly because we have virtue or excellence,
but rather we have those because we have acted rightly.
We are what we repeatedly do.
Excellence then, is not an act, but a habit.
Aristotle
(via).
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Are Paris waiters rude… or is it you?
I'm not a Parisien waiter (I live in a kingdom on his own), butI hear a lot of people saying that French waiters are arrogant, rude etc. I don't agree with it, because the way people act is always a reaction on you. Karma you know ! It helps also that I speak French. This is a very interesting article about this topic.
In matters of French culture and customs, the Paris waiter has, fairly or unfairly, often been singled out as the poster child for the rude-French stereotype. But what you may think of as rude may be nothing but poorly communicated cultural differences on both sides.
Read futher at French culture and customs: Are Paris waiters rude or is it you?.
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Amazing breakfast!
When I'm on holiday I never take breakfast in the hotel when possible. It's always to expensive for what you get, in comparison with taking a coffee and sandwich in the city (I only do city trips). But this breakfast buffet in the Intercontinental in Vienna is amazing!
PS Und herzlichen Dank IC Vienna fur ihnen Link nach mein Site in ihren Facebookgruppe!!!!
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Creating memories
Commodities are fungible, goods tangible, services intangible, and experiences are memorable
The main principle is that experiences are personal and individualized
This quote from The Experience Economy gives exact what it's all about! We as crazy waiters want to give the client something they remember by doing that what the table wants (or doesn't want). Of course it's not about us but we definitely make part of it.
I serve a lot of young families. One I realized that life, time and statistics will do there work. In ten years 30% of the parents may be divorced. 10% of the families have to deal with serious illnesses. Every family will have his problems and cicatrices. But hopefully that unforgettable holiday will always be remembered with those amazing evenings in the hotelrestaurant. We are part of it. And we can make it or break it!
The article is a must-read! (via marcomboekrecensies.com in Dutch).
Photo: A Smile With Every Meal by Andrew Stawarz / CC BY-ND 2.0
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The secret pleasure of Four Seasons
Every waiter knows the secret pleasure of a waiter: hearing something that is not meant for you and taking action on it. Once on a hot day I heard a guest on 3 meters distant saying to a friend "Oh, I would die for a glass of water'". Several seconds later I stood there with it. The water had cost € 1,50 but her face expression was priceless! (and of course you pretend not to see that reaction;))
Four Seasons, a hotel chain with luxury hotels (in Paris they have the fabulous George V) is also listening to her guests even while they're not really talking to them. On Twitter! A guy complained that the music in his room was very dull. I'm sure his face would be priceless when he came back to his room where the housekeeping left a bottle of wine and a kind letter with a list of all the radiostations attached.
Keep the secret pleasure alive! (and enjoy it....)
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