What can CrazyWaiters learn from Navy Seals

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Totally different but what can we learn from Navy Seals ?

Preperation

It’s all about preperation. A good set-up, mise en place (all your side work done) and knowledge and above all trained skills. It makes you that you don’t have to think about things and do it automaticaly and take decisions intuitively

Feeling of control

In fact, the illusion of control is so powerful that overconfidence is an asset, not a liability, during disaster scenarios. When you keep thinking:”I’m in the weeds”, you only make yourself crazy. Just breath in and out, do some yogaposes and think:”Everything under control”.

Humor

We can’t without humor. It makes everything so much easier

(Source: Fearlessness: 3 Things You Can Learn From Special Ops And Navy SEALS. Here are 8 other secrets)

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Laura Pausini – Benvenuto

Another CrazyWaiters trick. The easiest way to make feel guests feel at home is just saying ‘Welcome’. Last year I stayed in four hotels during my holiday of which only one receptionist said this magic word when we were arriving. It was no coincidence that this hotel was the best one of the trip.

Laura Pausini, one of my favorite singers,  has this word in Italian as title of her new song. Translation here

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How to Handle Difficult Audiences

Beside explaining the buffet, we’re not speakers for big groups or audiences (not yet ;)) but  also we have our hostile guests who keep their distance to you. The strategy of Diane DiResta is also useful to handle them: depersonalize, detach and defuse.

On her Youtube-chanel are a lot of usefull commucation tips! (via)

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CrazyWaiter – the movie


In the cinema this summer: CrazyWaiter the movie. I won’t spoil the story already, but I can tell you that it starts as a tragicomedy and will end as a fairytale with a beautiful, lovely princess and a big castle “Once upon a time…:)

Of course this is a gimmick for my facebookfriends, but the question which inspired me to do this was:’If you’re life is a movie, how would it be like?’ It’s an interesting one to think about your history, see the present and dream about the future. What do you want to happen.. and what above all not to happen? How? When? Where? It’s widely known that visualizing your goals is a good technique to reach them. Life is a movie and you are the director!

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Upselling with the Sullivan nod

The Sullivan nod is a theoretical sales technique used to create a subconscious suggestion to a customer to purchase one particular item out of a list of like items. It is used most frequently by bartenders and waiters when reciting lists of items (such as alcohol or wine) in the hopes of getting the customer to select a particular brand. A Sullivan nod is executed by nodding slightly, by approximately 10–15 degrees, when the item it is hoped the customer will choose is reached. The key is to make the nod perceptible, yet subtle, so as to not distract. Originator, restaurant consultant, Jim Sullivan, claims that it works up to 60% of the time.

Sullivan developed the nod technique as a method to increase appetizer sales.

Source: Sullivan nod – Wikipedia, the free encyclopedia, reused under Creative Commons:CC-BY-SA

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Happy Crazy Waiters Wisdom

We are going to start a new religion for Happy Crazy Waiters. Not only for crazy waiters, everybody will be happy when living like us. Besides the love for our clients, we have the following “rules”:

  • Go for perfection. Even if you don’t succeed (to be expected) you’ll be far better than the others.
  • If it belongs to you it comes (back) to you, if it doesn’t it never did (or will). “It” can refer to persons, things or untouchables
  • What you’ll give is what you’ll get.
  • The best strength in life is to know, hide and/or compensate your weaknesses.
  • Know the difference between what you can change (more than you think, do it!) and what you can’t change (accept it).
  • Be aware and acknowledge that also you make errors and mistakes. Take full responsibility for it.
  • Time opens all the doors for those who can wait. When a door closes, another one will open. If you only look at the closed one(s) you won’t see the open door(s) Chances and changes will come. Problems disappear sometimes also with time. Pantha rei. Everything changes. Always and everywhere. So be it.
  • In every mess can and will grow a sunflower.
  • What is the gain if you loose yourself?

Doesn’t sound that complicated, doesn’t it? It’s a bit of NLP, bit of Eastern wisdom and a lot of compassion!


P.S. Before taking us too seriously: don’t! We don’t neither. But at least keep it in mind

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