CrazyWaiters Drinks Calculator
This weekend the CrazyWaiter spent his time spending assisting a friend who threw a party. Of course I concentrated myself on the food and beverage with serving his guests and friends. When J. asked some weeks ago for help to plan how many drinks he should buy for his party, I made a calculator. I'm happy to share it with you. You enter the values in the yellow and the blue cells, and the list to buy will be visible in the pink cells.
As always with calculatingmodels, the quality of the output depends strongly on the input. If you enter 40 guests during 6 hours, don't be surprised that you can bring back 75% of the stock to the shop when there are only 25 guests during 3 hours. Luckily we could get the money back, but what a pity that we had to spent this money on a parking fine - never felt so stupid
BTW, when I entered the right data, the shopping list was very close to what the people had consumed in reality :proud:
The party was nice, but it is over now, so here it is...
CrazyWaiters Drinks Calculator
(Disclaimer: use it wisely and at own risk. CrazyWaiter is not responsible etc. etc. etc.)
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100 skills every Crazy Waiter should know (part 1)
Inspired by this list our own list! Take it as serious as you think it should be! How many points do you have?
- Holding 3 plates with food in 1 hand and one in the other (1 point)
- Taking orders in 3 langues (1 point)
- Taking orders in 4,5 or 6 languages (2, 3 or 4 points)
- Handling complaints (2 points)
- Inventing your own lyrics on existing songs (1 point)
- Singing a song with a random word (1 point)
- Flirting with beautiful young (not too young though) Italian girls (1 point)
- Flirting with ugly old woman (3 points)
- Pre-bussying (clearing) a whole table of four in one time (2 points)
- Stop young children who cry and if possible make them smile every time you pass (2 points)
- Opening a wine bottle with a opener (1 points)
- Changing a beerfust (1 point)
- Serving the plates together with a collegue in a synchronized way (2 points)
- Make a Margherita (2 points)
- Knowing the difference between the production of red and white wine (1 points)
- Knowing the difference between sparkling and not sparking wine (2 points)
- Influencing the hostess, so you get the best tables (1 points)
- Influencing the hostess so you won't get the latest tables so you can see your 'girl friend' (2 points)
- Debrassing 10 plates in one time (2 points)
- Cleaning invisible the knives while they are already on the table (2 points)
(the other 80 skills will follow in part 2, 3 4 and 5)
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Remarkable CrazyWaiter… part 2
Also this year your CrazyWaiter is one the employees who are cited the most as remarkable. (I believe ca. 60 certificates out of >5.000 employees, 2 in every restaurant.) It's always nice and inspiring to get some appreciation, even when it's for the second time. It shows that you're doing something well...
Although I hope there will be a hattick (also one of the most cited for the third time next year), I won't be sad when another colleague will get this honour next year because there are so many nice, friendly and good waiters in my workplace. (no names... you know who you are
Serving twice
The tables are seated twice in the restaurant where I work, some tables even three times. This is for me one of the hardest part of the job. In the time I learnt some tricks how to make it easier for myself thus improving the quality. Of course I'll be happy to share these tricks with you:

- Pre-bussing (taking empty glasses, bottles and cuttery away) the table (without giving the feeling that the guest has to leave) is essential!
- You spend most time in the chain emptying the table -> going to kitchen -> emptying your tray -> going back -> redressing the table with middle three steps. So I try to empty as many tables as possible at the same time to save time.
- The hardest moment is when there are guests who leave and want to pay and new guests arrive and want to give their order. My manager and hotesse won't be happy to read this but the easiest way to avoid is to wait with redressing the tables untill your station is completely empty (or the guests left don't have to pay in the first couple of minutes). Of course you stay active and try to empty the tables and put the material on the table (so if they really need it, it's easy for the hostess to redress it) but this secret method saves a lot of stress. In my opinion being flatseated is more efficient (you take all the orders at the same time) than doing 2 payments and 2 orders mixed. I realize that the guests have to wait longer for their table but I prefer that above confronting them with a freaked out CrazyWaiter!
- Even if the table isn't ready for the guests, I try to take care that there is already bread, spoons and glasses on the table. Our collegues seat the people as long as there are two knives, two forks and a napkin on the table but missing items as mentioned cause a lot of stress because the guest will ask for it. Pan and cuchara are the first Spanish words I learned for this reason!
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The real me
Et voila, this is the real me! Seen by Katie.
Sometimes I have real artists in my restaurant
Yesterday a girl was drawing and I told her:"I need a new Facebook profile picture" and gave her a paper. Katie draw this impression of me.
She's not the only one who draw the CrazyWaiter in the past so I set up a galery-page to honour all the efforts made by my little lovelyguests.
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Magical Moments
Today it's the start of a new season at my workplace: The Magical Moments Festival!
There are a lot of these for our guests, but they also give Magical Moments to us. I made a new category for it, besides the already existing Favorite posts. But one of my favorite moment ever hasn't been described until now
It was my birthday in 2007. A little English girl at table 406 proves that the best presents aren't tangible. She's sitting less than a second at table and is already asking a signature from me. It happens that I give one at the end of the dinner, but never that fast at the beginning. A bit astonished I say very humble:"But I'm not important". Her answer is very prompt:"But everybody is important" and gives these words meaning by giving a big hug! Maybe one of the best birthday presents ever !
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I had a dream… speaking 6 languages
When I came to my current workplace almost five years ago, I saw several maps in different languages. "What would it be cool to be able to understand and speak them all", I thought- and wished by myself. I started with Dutch (mother tongue), English and a very basic knowledge of French and German.
Then I had to take orders in Spanish, so I started to learn that language. Later I got Italian friends, thus I wanted also be able to speak with them in their mothertongue. It's still surprising how fast you get rapport with people -at work or in privatelife- when you speak their mother tongue.
I did it all with the colleagues, guests and of course my fantastic friends from all over Europe. They even started a Facebook group:"Also I have corrected the CrazyWaiter at least once in my life". I also used magazines, music and a lot internet resources. (start with hospitalitywords.com of course!) I didn't really work hard for it (in the sense that I closed myself in the library to learn lists of words) but it didn't go automatically neither.
Today my manager handed me a little pinboard with four flags. (French isn't given because everybody speaks it. And unfortunately they don't have it for five languages - so my mother tongue is a separate pin
). A very tangible prove that my wish of 2006 has been fulfilled and yours will also become reality as long as you work hard for it and wish enough. Hey, didn't I work in a place where dreams come true?
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Steakfrit
The CrazyWaiter spent his well-earned weekend in Brussels. He ate in three restaurants but was surprised by Steakfrit'. There's no need to do always fancy things in life, sometimes you have to keep it stupid simple but do it f#cking fabulous. The menu is with traditional belgian dishes for very reasonable prices especially in Brussel where the brasseries ask higher prices in general.
The most popular plate (ordered by 70% of the guests) is of course the steak: Angus primebeef, specially imported from Ireland. The steak is a cut of the finest and tastiest part: the Sirloin and tasted very well. It's accompanied with belgian frites, stoemp (mashed patatoes with vegetables) and a salade.
The service by Morgane and her coworkers of Steakfrit' Grand Place was great (BTW I loved their shirts) and one of the many things that made this restaurant special was the unlimited refill ('la repasse') with the steak, frites and/or stoemp. This is not usual and makes that you always eat warm food. (and let's be honest, it costs a little seen the fact that only 20% takes something extra but it gives a great hospitality and 'value for money' feeling for your guests). Other remarkable choice of the restaurant is the fact that they only serve three wines to keep life simple: red, rosé and white for one price €18 for a bottle, also very reasonable. Also pretty unusual is the fact that kids up to 8 years dine for free and up to 12 for 50% of the price.
Last but not least : my former qualitymanager-heart started to beat a bit faster when I saw that they gave a questionnaire with the bill. Not too extensive (if I remember well only three questions: what was good, what wasn't good, do you have suggestions) but it shows again the focus on quality by Steakfrit' ! It looked like a make-easy-money-tourist trap, but it was GREAT!
If you understand Dutch it's worth looking at the videos Foodinspiration.be has taken about Steakfrit. (page 3)
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CrazyWaiter – the movie

In the cinema this summer: CrazyWaiter the movie. I won't spoil the story already, but I can tell you that it starts as a tragicomedy and will end as a fairytale with a beautiful, lovely princess and a big castle
Of course this is a gimmick for my facebookfriends, but the question which inspired me to do this was:'If you're life is a movie, how would it be like?' It's an interesting one to think about your history, see the present and dream about the future. What do you want to happen.. and what above all not to happen? How? When? Where? It's widely known that visualizing your goals is a good technique to reach them. Life is a movie and you are the director!
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Je m`excuse
I'm appologizing to...
- The guest who ordered a jug of tapwater and got hot water. 50% chance with a single handle mixer and not checking (busy busy busy). Yes that was very very stupid of me. (no irony intended)
- The guest who complained to my manager that he saw me twice when ordering and bringing their drinks. They walked away without paying, but luckily for me, we tracked them.
- The baby who I spilled a single drop of hot teawater. The crying was hurting, luckily it was more of shock and tiredness than from pain
- (a bit) The lady who got pissed of because I didn't empty the table enough -according to her- when the birthdaycake arrived. I still hear her in my mind "It just isn't right". Although the table was well emptied IMHO, I blew off the candles, and stripped the table completely (even the sets and napkins) and started the ceremony again. I really had to do a big effort not to smile or laugh when she asked with a little voice her napkins and half-full glasses back.
- (not really) The man who ordered a 60 euro bottle, but claimed afterwards he ordered a bottle of 26 euro "I'm also working in the hotelbusiness and you've got a lot to learn", he told me afterwards. Yes I do, in any case making the guest speak out loud which bottle he wants if there's any chance of a doubt. But I tracked down his hotel (I think) and when I see the reviews on the internet I think my guests don't have a lot to complain.... compared to his.. (no no, however it's very tempting, no link, I want to keep my job)
And in all openess I think these were all the unsatisfied guests I had in 5 years time. Not too bad for a CrazyWaiter...








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