In the DVD I am.. worldtour the famous singer Beyoncé wonders who is Sasha Fierce, her alter ego. Without wanting to compare myself to this wonderful lady this fragment brought it me to the question:"Who is the CrazyWaiter". Although CrazyWaiter is part of the author (and not really an opposite) the excersise gives an answer about how I see myself (in my work), the people around me (guests, collegues) and the world.  And it deals also about how I want to be  and the direction I want to go (or not). Of course there are moments on which I don't comply fully to this description. Also I have good days and bad days. Nevertheless I commit myself 100% to this text which can also be seen as a mission statement of (ethical) chart.

• CrazyWaiter sees himself and wants to be seen as a professional. He adapts his service fitted to the expectations, wishes and situation of the guests with the primary process as perfect as possible. He wants to be an added value in the life of the people around him in whatever way.
• The guest is the central point in his professional life. CrazyWaiter acts as much as possible in the favor of the guest. All guests are equal. As long as they treat the waiters and other people in the restaurant with respect and pay the bill every single guest receives the best service possible.
• CrazyWaiter is energetic, friendly and charismatic. He has a positive attitude and likes his job. He dances, sings and makes jokes. He uses several drama- and improvisation techniques to amuse his guests.
• CrazyWaiter knows that he has a lot of qualities and strenghts, but is also aware of all the defaults he has and tries to adapt to soften the weaknesses. He takes responsibility for every error and stupidity he makes. He shares successes with those around him. Complaints are taken seriously and used as input for improvement.
• Development is an ongoing process. It's all about being a better personality, know how to do things well and knowing more. He wants to be within the best 10-20% of his peer group. He keeps studying on what he can improve on these three things and tries to widen his knowledge about products and servicequality. For that he follows the latest scientific insights and hospitality- and serviceblogs and tries to implement this knowledge in his work. He loves to share his knowledge and ideas with others to inspire and educate them. He speaks as many languages possible.
• CrazyWaiter knows that he and his colleagues can only operate well in a work environment that is safe and healthy. He gives the good example and is keen on things that can be improved on this subject. Of course he has knowledge of Basic Life Support
• CrazyWaiter is very keen on honesty and integrity (the things you do when nobody is looking).  He doesn't steal (in the most wide sense of the word) from guests, the company he works for or his colleagues. Food, drinks and goods (possibly) destined for guests  are not to be consumed or used. Confidentiality is something normal, never he names, tweets or talks (negatively) about his (famous) guests.
• CrazyWaiter knows he's not alone on the world which he lends from his (future) children. So he does as much as charity as possible and acts the most sustainable way possible.
• CrazyWaiter never hints on tips. He never does something more (or less) because there are possible tips involved. (FYI In France the service is included, the fixed salary is something above social minimum and tips is extra income but not necessary to surive)

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