This page is made by a CrazyWaiter who has worked in an entertainment resort near Paris. Nowadays he's working as freelance waiter everywhere in the Netherlands and as Camping Rep in Italy.
In Paris I've learnt that you're part of the scene. You are to be expected to do more than bringing the drinks and taking away the dirty plates. There are several trainings to make people aware of this.
We want to inform you, teach you and entertain you! On this page you'll find inspiration, (improvisation)techniques, fragments, information, anecdotes, useful (background)informations etc. etc. for those who want to become a CrazyWaiter, restaurantfanatics and other interested people. Below you'll find my vision on service. For a personal vision, see the page about my alter-ego.
The service pyramid
As a waiter, you have different roles. They can be seen in the service pyramid below.
The different stadia are:
- Process In this phase you have to concentrate on the primary process. Taking the orders, bringing the orders, paying and saying goodbye. Your clients will hardly be satisfied because you couldn't (or wanted) pay a lot of attention to them
- Perfection You are able to come to the table several times, doing your job well (and do some upselling) and make the client satisfied
- Passion You have time (and are willing to) take the time to show your passion for the job, for an extra smile, some chat and make the people happy. In this stadium you can be the crazy waiter.
Objectives and conditions
This site (read: the author) wants to explore and share the techniques to be a waiter where the people feel at ease and the guests are happy. Of course with use of his restauranttechniques (stadia 1 and 2) but above all with things like improvisation and other stuff. And always in respect of the clients' expectations, wishes and the situation. There are also a lot of people who don't want a clown at their table. (and are already happy if you fulfil stadia 2 well). Nothing wrong with it. But we'll go for that little bit extra for those who appreciate it!
- Use of the techniques given on this page is at your own risk. No responsible will be taken for plaints, body harm, injuries or zero-tips.
- This is a personal page, it doesn't reflect the views or opinions of my employer in any way. Guests and situations described here can also be (semi)fictive, (partly) changed or served by other persons than me or my colleagues.
- Where is written 'he/his', please read 'he/she/it//his/her/its'.
- English is not my mother tongue, so please forgive all errors in Dunglish.
- Copyright of the written text (unless quoted) by CrazyWaiter, copyright of fragments, pictures and photos by their respective owners. Pictures might be hosted by CrazyWaiter for practical or technical reasons. All photos are made by the CrazyWaiter or bought at istockphoto.com (unless stated)
(continue to Alter Ego)