Jenna, an unhappily married waitress in the deep South, hopes to win a pie-baking contest so that she can leave her awful husband, Earl. But, when she finds out that she’s pregnant and falls in love with her new doctor, her plans to start a new life are thrown out the window. With the help of her fellow waitresses and some sage advice from Old Joe, the crotchety owner of the diner where she works, Jenna decides to take a chance and pursue the life she deserves.

4C is what I use for analyzing complaints that are due my behaviour, errors or lack in knowledge.

C1: Complaint / “You forgot what I’ve ordered”
C2: Cause / “I was busy with another guest while confirming his order”
C3: Consequence / The guest had to wait a long time
C4: Correction / Going to the kitchen and request the plate with urgence
C4: aCtion / Going to look for a notepad so I write the orders down

Very easy to remember and use 😀

Hello! Sorry that I didn’t post, but I’ve lost my password 🙂 and I don’t work in the service industry anymore. But don’t delete me, I might restart and If I see something funny, I post it to my facebook page. If you want to follow my new adventures, follow www.yep-yoga.com !!

Take care when you ask for ketchup 😀

Research showed that a heavy waiter might be good for the business.

Does the weight of a server have an influence on how much food diners order in the high-involvement environment of a restaurant? If people are paying for a full meal, this has implications for consumers, restaurants, and public health. To investigate this, 497 interactions between diners and servers were observed in 60 different full-service restaurants. Diners ordered significantly more items when served by heavy wait staff with high body mass indexes compared with wait staff with low body mass indexes. Specifically, they were four times as likely to order desserts, and they ordered 17.65% more alcoholic drinks.

Luckily I work in a all-you-can-eat-buffet-restaurant, so with my BMI of around 18 I won’t be fired 🙂

See also the discussion about this study at Reddit

 If you contribute to other people’s happiness, you will find the true goal, the true meaning of life.”

― Dalai Lama XIV